I don't help with activations without the name of the product being activated and the product key.
In support, operators require the full name of the product being activated, and sometimes they ask for the product key used
Oh Dear! I was not able to validate your installation ID. Please have the Activation window up on your computer screen, so you can have this number handy. The representative will need this number to help with activating your product.
Installation ID (IID): 6164576-5841314-8556914-6285842-9094893-8307416-3769331-4526563-3334485
Confirmation ID (CID): 271634-174523-215830-584314-473460-211016-080655-222691